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JIRA is a bug tracking system designed for communicating with users and for project management. Jira is among the top three global project management solutions. In short, Jira is designed to create tasks, assign performers, set priorities and track the execution of these tasks. The entire process of the application life cycle is controlled by Jira. The use of such software ensures that all information will be stored from beginning to end, and a simple and intuitive interface simplifies interaction, making work more efficiently.

Confluence is content collaboration tool used to help teams to collaborate and share knowledge efficiently. With Confluence, your users can create pages and blogs which can be commented on and edited by all members of the team. You can also attach files, like your excel planning and display it on a page for more convenience. Built in search allows queries by date, the page’s author, and content type such as graphics. The tool has add-ons for integration with standard formats, with a flexible programmable API allowing expansion.

Visio is a program that falls under the Microsoft Office Suite of products. It is used for many things that utilize layouts, diagrams, and charts. The graphics that are used in Visio are standard images utilized by flowcharts, decision diagrams, playbooks, and even network diagrammin

Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. All tickets have a core set of properties

Trello is a collaboration tool that organizes your projects into boards. In one glance, Trello tells you what's being worked on, who's working on what, and where something is in a process. Imagine a white board, filled with lists of sticky notes, with each note as a task for you and your team.